Technology Password Reset
Contact Us!
Technology Services
helpdesk@solano.edu
Technology Password Reset Help
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Step 1: Locate Your Solano Username
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- Example: LLane3
- Students: Find your username in your Welcome Letter or contact Admissions & Records
- Need help? Contact the HelpDesk if you don’t know your username.
Step 2: Know Your SSPR Username
- Your Self-Service Password Reset (SSPR) username is your Solano username followed by @solano.edu.
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- Example: If your Solano username is LLane3, your SSPR username is LLane3@solano.edu
Step 3: Create a Strong New Password
- Your new password must:
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- Be 15 to 32 characters long
- Include at least one uppercase and one lowercase letter
- Include at least one number
- Include at least one special character (e.g., !, @, #, $, %, &, *)
- Not contain your username or any part of your name
- Not match any of your last 12 passwords
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Step 4: Ready to Reset?
If you know your SSPR username and have a password that meets the criteria, click the button below:
Step 5: Log In
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- After resetting your password, log into FalconNest using:
- Your Solano username (e.g., llane3) — without @solano.edu
- Your new password
Reminder:
- Your Solano username does not include @solano.edu
- Your SSPR username does include @solano.edu
Additional Information
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- Video Guide: How to Reset Your Password
- You must have a personal email on file to use SSPR.
- Not allowed: Personal emails from these domains:
- Video Guide: How to Reset Your Password
@solano.edu, @hotmail.com, @live.com, @outlook.com, or other Microsoft domains
Updating Your Personal Email
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- Employees: Use Employee Self-Service in FalconNest or contact HR.
- Students: Submit a Change of Student Record Information form via Admissions & Records or contact them directly.
Note: Your SSPR username uses @solano.edu, but your Solano College student email domain is @students.solano.edu.