Technology Services Overview
How Technology Supports Solano College
In alignment with our mission: to provide and support secure technology resources that connect campus communities and partners, creating opportunities for student success, our department delivers the infrastructure, technical support, enterprise systems, and project management practices that power teaching, learning, and institutional operations across Solano Community College.
The Technology Services & Support team delivers the core technology services that keep Solano Community College running—supporting teaching, learning, and daily operations across all campuses.
Our team ensures that students, faculty, and staff have access to fast, reliable, and secure technology every day. Key services include:
- Campus Connectivity: High-speed internet and network access delivered through CENIC, providing secure, reliable connections across all Solano Community College locations, including the Fairfield Campus and our centers in Vacaville and Vallejo.
- Telecommunications: Voice and unified communications services that keep the campus connected.
- Email & Collaboration: Microsoft 365 tools that enable seamless communication and teamwork.
- Instructional Technology: Support for classroom AV systems, projectors, and digital teaching tools that enhance learning environments.
- Computer Labs: Management of general-use and specialized labs that serve academic programs.
- Device Management: Deployment and maintenance of college-issued computers, laptops, and Chromebooks for students.
- Data Center Operations: Centralized storage and computing resources that power critical campus systems.
- Cybersecurity & Data Protection: Safeguarding institutional data through firewalls, account protection, and device security to ensure business continuity and compliance.
Together, these services form the technological backbone of the College, enabling innovation, collaboration, and student success.
Our team supports and advances the College’s enterprise applications through the following key services:
- Enterprise Resource Planning (ERP): Technical support and maintenance of Ellucian Banner, the core system supporting Student Services, Finance, Human Resources, Financial Aid, Accounts Receivable, and Institutional Research.
- System Integrations: Managing data and process integrations with key third-party systems such as CCCApply, TouchNet (student payment gateway), Parchment (transcripts), and the eVisions suite (vendor checks and purchase orders).
- Data & Reporting Tools: Administration and optimization of reporting and analytics platforms, including Argos and Ellucian Insights, to support data-informed decision-making.
- Digital Experience Platforms: Providing technical support for Ellucian Experience (FalconNest)—the College’s web portal that delivers personalized, self-service tools for students and employees.
Together, these enterprise systems serve every stage of the student and employee journey—supporting efficient operations, informed planning, and a connected campus experience.
The IT Project Manager provides structure, transparency, and alignment for Solano Community College’s technology and modernization initiatives. Through disciplined portfolio and program management practices, the PM ensures that projects advance institutional priorities, deliver measurable value, and support student success.
Key functions include:
- Portfolio & Program Management: Coordinating campuswide technology initiatives through a centralized portfolio that tracks scope, timelines, resources, and outcomes across departments.
- Project Governance: Ensuring projects align with college goals, comply with policies, and follow standardized frameworks for initiation, planning, execution, and closure.
- Enterprise Project Information Center (EPIC): The Technology Services Department established EPIC to manage the growing number of technology project requests at SCC through a structured and transparent intake process. EPIC guides project sponsors in defining essential elements for success—such as strategic alignment, funding, resource needs, risks, and timing. Each proposal is reviewed by Technology Services and appropriate governance groups (STAC and Cabinet). Approved and prioritized projects are then scheduled for implementation in alignment with SCC’s institutional goals.
- Standards & Methodology: Applying best practices in project management, communication, and change control to support consistent delivery and stakeholder engagement.
- Collaboration & Reporting: Partnering with functional and technical teams to monitor progress, manage risks, and provide leadership with timely, data-driven updates.
Together, these practices promote accountability, coordination, and continuous improvement, ensuring that technology investments deliver lasting impact for the Solano College community.