IT Projects

A project is a net new or transformational effort with a defined scope, objectives, timeline, and deliverables. Projects typically introduce new capabilities, enhance existing services in a meaningful way, or drive institutional change, and often require planning, coordination across teams, and formal governance.

A Helpdesk request is for routine, operational work that supports or maintains existing services. These requests are typically well-defined, repeatable, and handled through standard support processes without the need for formal project planning or cross-functional coordination.

Submit a proposal when your effort represents a net new initiative or work product with a defined scope, clear objectives, and an anticipated timeline. Proposals are required for efforts that deliver a distinct product, service, or capability, involve cross-functional collaboration, or introduce meaningful changes to institutional processes, systems, or technology.

Examples include ERP enhancements or upgrades, compliance or regulatory initiatives, IT infrastructure improvements, system integrations, enterprise software implementations, and large-scale security initiatives.

Submit a Helpdesk request for routine, operational tasks that support existing services and do not introduce new functionality or require formal project governance. These requests are typically well-defined, low risk, and can be completed within established support processes without the need for cross-functional coordination, design, or formal testing.

Examples include password resets, installation of standard software, minor report adjustments (such as adding or modifying a field or filter), and simple system configuration changes within existing functionality.

Projects are scheduled based on their overall score and ranking, along with available resources and funding. High-scoring projects may be delayed if resources or budget are limited, while lower-scoring projects can start sooner if they have the necessary support. Scheduling is reviewed regularly to reflect changes in priorities, capacity, and funding.

By submitting a project proposal, the requester confirms they have obtained permission from their Dean, Director, or VP. This ensures the project has appropriate leadership support and resource authorization before entering the EPIC review process.

To submit a project request, you will need to provide information about project ownership, a clear description of the proposal, and details on how the project aligns with strategic and operational goals. You will also need to complete a scorecard and upload any relevant files (compliance mandates, contract, vendor SOW, etc. ) For guidance, review the step-by-step submission guide.

To ensure your request is fully considered, provide complete and concise answers that address all relevant criteria.

Yes. You can save a draft of your proposal at any time and return to complete it later.