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Banner SaaS Transition Updates

FalconNest and Banner SaaS are now live. Stay informed about the latest updates and issues regarding Solano Community College's transition to Banner SaaS.

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Last updated July 31, 2026.

⚠ Active Issues

Area Reported Issue Details
Student Services Jul 28, 2026 Transcript Requests An issue affecting some transcript requests is under investigation by Ellucian. Admissions & Records is manually processing transcript requests while the issue is being resolved.
Student Services Jul 24, 2026 CCCApply Processing Errors Some CCCApply applications are experiencing processing errors. The issue has been reported to Ellucian, and Admissions & Records is manually processing affected applications.
Student Services Jul 9, 2026 Local Transcript Printing Automation The automated process for local transcript printing is currently unavailable. Ellucian and partner vendors continue to investigate the issue.
Banner Reporting & Compliance Jul 13, 2026 MIS Reporting
Jul 13 — Research & Planning identified an issue impacting MIS reporting and has reported the issue to Ellucian.
Jul 14 — Ellucian has determined that the issue is a product defect; a fix date is pending.
Jul 24 — Ellucian has provided a temporary workaround that the Research team will evaluate while a permanent solution is developed.
Employee Services Jul 24, 2026 Purchase Order Close-Out An issue affecting Purchase Order close-out has been escalated to Ellucian. The vendor is actively investigating.

🔄 SaaS Changes

Area Date Update Details
Student Services Jul 10, 2026 TouchNet Student and financial aid refunds have transitioned from BankMobile to TouchNet. Students can now manage payments and refunds through one platform.
Student Services Jul 10, 2026 Student Profile The Student Profile page has been updated with a cleaner, easier-to-read layout and improved user experience.
Banner Reporting & Compliance Jul 16, 2026 Reports & Dashboards The Banner Insights data warehouse refreshes at the top of every hour. Changes made in Banner may take up to one hour before appearing in Argos reports and dashboards. Ellucian plans streaming data enhancements in 2027.

✓ Resolved

Area Status Issue Details
Employee Services Resolved Banner Processes Requiring SYSDATE Jul 24 — Banner processes that use SYSDATE components function differently in the SaaS environment. Ellucian is working with Solano College to identify and update impacted processes.
Jul 31 — Additional information provided by an Ellucian Consultant indicated that SYSDATE components would not need to be modified. As of July 31, impacted processes are executing successfully. 
Student Services Resolved Registration & Student Self-Service Access
Jul 16 — Banner SaaS Voyager Tier 2 Release (26.01.00) temporarily affected Student Self-Service from 6:00 AM to 11:11 AM. Services have been restored.
Employee Services Resolved w/ Workaround Finance Self-Service Printing
Jul 9 — Printing functionality for Finance Self-Service queries is not operating as expected.
Jul 20 — Ellucian has provided a temporary workaround while a permanent solution is developed.
FalconNest Platform Resolved w/ Workaround FalconNest & Banner Pages Access
Multiple Banner users experienced browser caching issues that prevented FalconNest pages from loading correctly. Instructions have been provided to clear browser cache and restore functionality.
Student Services Resolved Waitlist Notifications
Jul 27 — An issue impacting waitlist notifications was identified, and we are currently working with the vendor to resolve.
Jul 28 — The issue has been resolved, and waitlist notifications are working as expected.
Student Services Resolved TouchNet Access
Jul 16 — We are aware of an issue preventing some students from accessing TouchNet and are actively working with the vendor to resolve it.
Jul 22 — The access issue has been resolved.
Student Services Resolved Class Search – Advanced Search
Jul 15 — An issue preventing the Search buttons from appearing on the Advanced Search page has been restored.
Student Services Resolved Degree Works Access
Jul 16 — Following deployment of Degree Works 26.07.08 / 5.1.7.2, users experienced temporary access issues. Vendor support restored service by 11:11 AM.

 

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