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Counseling

Ways to Talk with a Counselor during COVID 19 Physical Distancing Protocols

Counseling Services is moving to Zoom (video) and phone only appointments until an unknown date, to implement physical distancing while the Coronavirus is prevalent. We will follow the local public health and State guidelines to determine when in-person appointments can continue.  

Frequently Asked Questions: Registration Errors, Pre-requisite Clearances, and Submitting Petitions
Please review this section (pdf) regarding common concerns of students and how to submit information so we can help you in the fastest way possible.

Videos and Handouts on Registering, Picking Classes, Nuring Program and More!
Please see this section for videos and handouts on how to pick class, how to register for classes, how to get on a waitlist, how to pick and educaitonal goal, and more!

NEW TO COLLEGE STUDENTS - START HERE

  • If you were a K-12 concurrent enrollment student and already have college credits, please see information below for returning and continuing students.

RETURNING AND CONTINUING STUDENTS

Please review the following videos and information to see if this answers your questions.  If not, feel free to contact us and make an appointment.

Express Counseling – Phone, Email, or Chat 
Express Counseling is for: pre-requisite clearances, registration error questions, questions on course substitutions, petition signatures, or other short questions. Full-transcript reviews or education plans are not available, please make an appointment. 
Express Counseling hours are: M-F 10:30 am - 1:00 pm; M-Th 4:00 pm - 5:00 pm (6:00 pm beginning Aug. 10 - Dec. 17)
Additional Express hours Aug. 5  - 17, 1:00 pm - 3:00 pm

Process - Please pick the best method for your situation:

  • Email (counseling@solano.edu): best for petitions, pre-requisite clearances in which documents are needed to be reviewed (please include the reason you are emailing, your name, Solano Student ID #, and phone number)
  • Phone (707-864-7101) or Chat – best for quick questions on transfer or choice or one course (please include the reason you are contacting office, your name, Solano Student ID #, and call back phone number)

To Schedule an Appointment:

Please go to the online booking system  or call 707-864-7101 to schedule a 30 min or 60 min:  

  • If you are on Probation II or Academic Dismissal, you will see a TAP (Targeted Academic Persistence) Counselor, please call 707 864-7000 ext. 4752 or email tap@solano.edu.
  • Zoom Appointment - this is a video meeting (very easy, just like facetime) with a Counselor. The benefit of this meeting is the counselor can share their screen to show you more information and review documents in greater detail.  Try it out!  Here's some tips to help.
  • Phone Appointment - the Counselor will call you at the designated counseling appointment time. The number may show as "blocked or restricted". Please be sure to pick up the call and unblock any apps that may restrict these types of call.

Watch before your appointment: Getting the Most out of Your Counseling Appointment (video - 7 min)

30 min appointments are for:

  • one semester education plans with less than 20 units and no transcripts from other schools
  • general transfer questions, major/career discussions

60 min appointments are for (please note due to reduced staffing, prioritization will be for 30 min. appointments during busiest times):

  • degree/transcript review for graduation or transferring; transfer application assistance
  • financial aid application forms which require comprehensive education plan
  • multiple semester course plans (comprehensive education plans)
  • review of more than 20 units on transcripts from other schools

Hours and Services during COVID 19 Physical Distancing Protocols

  • Front Desk Phone: 707-864-7101 Monday - Thursday open 8:30 - 4:30 pm; Friday 8:30 - 3:00 pm. Please leave your name, reason for calling, Solano ID# and call back phone number with your message. Note: with limited services please expect 2 business days for a response.
  • Online Appointment Booking System: Go HERE to use the online appointment booking system to schedule your phone or zoom appointment with a counselor
  • Online Express Chat: Monday - Friday 10:30 am - 1:00 pm, Monday - Thursday 4:00 pm - 5:00 pm (6:00 pm beginning Aug. 10 - Dec.17)
  • Email:  counseling@solano.edu with questions. Please include the reason you are emailing, your name, Solano Student ID #, and phone number. Note: with limited services please expect 2 business days for a response.

 

Counseling Services
Counseling Staff
Off-Campus Centers


Counseling Hours & Office Information (please see above for COVID Physical Distancing -  no in-person Counseling services at this time)

Main Campus

Building 400, Room 404
4000 Suisun Valley Rd, Fairfield CA, 94534
(707) 864-7101

Counseling Services Front Desk Hours - Academic Year (Fall and Spring Semesters)

Express Counseling/Online Express Counseling (Quick Question Drop-ins): M-F 10:30 am - 1:00 pm; M-Th 4:00 pm - 6:00 pm

Monday 8:30 am - 6:00 pm
Tuesday 8:30 am - 6:00 pm
Wednesday 8:30 am - 6:00 pm
Thursday 8:30 am - 6:00 pm
Friday 8:30 am - 3:00 pm

Vallejo Center  - (please see above for COVID Physical Distancing -  no in-person Counseling services at this time)

545 Columbus Parkway
Vallejo, CA 94590
(707) 642-8188

Appointments and limited walk-ins

Monday 8:30 am - 3:00 pm; walk-ins 2:00 pm - 3:00 pm
Tuesday 8:30 am - 6:00 pm; walk-ins 11:30 am - 12:30 pm
Wednesday No Counselor Available
Thursday 10:30 am - 4:30 pm; walk-ins 2:00 pm - 3:00 pm
Friday No Counselor Available

Vacaville Center - (please see above for COVID Physical Distancing -  no in-person Counseling services at this time)

2001 North Village Parkway
Vacaville, CA 95688
(707) 863-7836

Appointments and limited walk-ins

Monday 9:30 am - 5:00 pm; walk-ins 12:30 pm - 1:30 pm
Tuesday 11:30 am - 6:00 pm; walk-ins 3:00 pm - 4:00 pm
Wednesday 12:00 pm - 6:00 pm; walk-ins 3:00 pm - 4:00 pm (some days 12-1pm or other times, please call to confirm)
Thursday 12:00 pm - 2:00 pm
Friday 8:30 am - 11:00 am

Travis Air Force Base - (please see above for COVID Physical Distancing  -  no in-person Counseling services at this time)

Travis Air Force Base Center
530 Hickam Ave, Bldg. 249, C-BAY
Travis Air Force Base, CA 94535
(707) 863-7878

Monday No Counselor Available
Tuesday No Counselor Available
Wednesday 8:30 am – 6:00 pm
Thursday No Counselor Available
Friday No Counselor Available