Computer FAQ's


Where are the Wireless Access Points on Campus?
There are a total of 102 APs on the Main Campus.

Buildings covered on the main campus are:
100, 200, 300, 400, 500, 600, 700, 800, 900, 1000, 1400 (Internal and External), 1500, 1600, 1700, 1700 annex, 1800 A, 1800 B, & 1900

Vallejo Center (Internal and External)
Vacaville Center (Internal and External)
The Small Business Development Center (SBDC)
Why can't I log into my computer?
Make sure you are using the correct login credentials provided to you. Logging in is cAsE sEnSiTIve so be sure that caps lock is off and you are entering each character correctly. Ensure that the domain is set to NTNET.
How do I change the screen resolution of my computer?
1. Right-click the desktop, and then click Properties

2. In the Display Properties dialog box, click the Settings tab.

3. Drag the Screen Resolution slider to the left to decrease the resolution of your monitor, making text and pictures appear larger. Or drag the Screen Resolution slider to the right to increase your monitor's resolution, making text and pictures appear smaller.

4. Click Apply to have the new resolution take effect.

5. If the Monitor Settings dialog box appears, look at your display. If you like the new resolution, click Yes. If you do not like the resolution, click No, and return to step 3 to try a different resolution.

6. Click OK.
My computer is on but why is my screen black/blank?
Make sure your monitor is plugged in and turned on. Is the power light green in the front?

Check the power cable in back of the monitor as it may become loose if monitor has been moved around.

Check the cable in back of the computer to make sure it is not disconnected or loose.

If the light is amber or green contact the helpdesk at 864-7000 ext 4690.
Why isn't my mouse or keyboard working?
For a wireless mouse, left click anywhere on the screen then move the cursor around. If that didn't work check the on/off switch on the bottom. Make sure it is in the "1" position. If it's on replace the batteries. Still not working? Reboot the computer by pressing the power button.

For a wireless keyboard, check the on/off switch on the back. Make sure it is in the "1" position. If it's on replace the batteries. Still not working? Reboot the computer by pressing the power button.

If this does not fix it contact the helpdesk at 864-7000 ext 4690.
How come everytime I restart my computer all my files are gone?
Your computer might be setup for student use. Contact the helpdesk at 864-7000 ext 4690. Save all your files to a flash drive or burn them to a CD/DVD before shutting down the computer to prevent them from being deleted.
Can I install software on my computer?
Installation of personal software is not supported by Technology Services & Support.
What can I do to protect myself from spyware, adware, & malware?
You can protect yourself against spyware, adware, and malware by being cautious on what websites you visit. Do not visit the websites that say "YOU HAVE WON 1 Million Dollars CLICK HERE!!!!!"

Install weekly antivirus updates and scan your computer.

You can also download Malwarebytes from http://www.malwarebytes.org. The free version works extremely well.
My computer froze up on me. What should I do now?
If your computer completely froze up (no mouse or keyboard) simply hold the power button down for 5-10 seconds this will hard power it off. Once the computer is fully shut off wait 10 seconds then press the power button again to turn the computer back on. If the computer will not turn on or freezes up again contact the helpdesk at 864-7000 ext 4690.